Jennifer Crosby
Meet our new patient advocate Jennifer Crosby! This week, we sat down with Jennifer to learn more about her and the dedication to patient advocacy she brings to RMC.
Why is patient advocacy important to you?
There is a saying- “They just need someone to talk to.” I want to be that “someone.” When you are in the hospital, you need someone to be on your side- I want to be that “someone.” When you are confused and need someone to help explain things to you- I want to be that “someone.” Healthcare can be very confusing for those who are not familiar with it. I want to make sure all of our patients know they have “someone” to listen, to care, to give them explanations, and to stand by their side. I do not want anyone to feel alone.
What are you most excited about for the coming months in regard to patient advocacy?
I am most excited about our new patient experience program. Our goal is for everyone to ALWAYS have the best care possible at RMC. Our staff is dedicated to meeting all the needs of the patients and their families. This new program will highlight the care we give.
What is first on your priority list for this new role?
My first priority has been for all patients to have my phone number. There is a flyer with the patient advocate line in all of the rooms and around the hospital. It can also be found on the website. I want them to know someone is available to speak to them if needed. No one is alone at RMC.
Alabama or Auburn football?
I am a graduate of Auburn University. War Eagle!
What’s one thing you’d like your coworkers to know about you?
As the patient advocate, I am not only here for the patients, but for the staff as well. If you have a patient who needs my help, please call me. I am available anytime you need me.
If you’d like to reach out to Jennifer, feel free to send her an email at JCrosby@RMCCares.org or call our patient advocate line at 256-231-8762.