Anthony Henderson is no stranger to helping those in need – transferring to Anniston from RMC Jacksonville almost a decade ago, he has continued on his mission to make the patient experience his number one priority at the Tyler Center, regardless of his title.
According to Anthony, he just tries to make the patient’s time here at RMC the way he would want to be treated, with kindness and respect.
“If someone that’s here for a visit is having a bad day, the way I see it, it’s on everyone to be part of making that experience better” says Anthony. “I try to go out of my way to make sure they are okay and taken care of. Sometimes that a blanket, sometimes its a smile.”
Being centered in rehab and orthopedics, the Tyler Center sees a lot of patients that have extended care windows, and Anthony makes it a point to go out of his way to know those patients. When asked why he puts an such emphasis on the patient experience, Anthony didn’t hesitate.
“I take my job very seriously because people take their health seriously and they are choosing to come here, and sometimes they are coming here for a while. You start seeing their needs and they build that trust with you. Patients know they can call on their way and I’ll have a wheelchair waiting for them – it’s a lot for some of these patients to come out of their homes and we need to be ready to care for them when they arrive.”
On top of this, Anthony also goes above and beyond his actual security role, according to one member of the Outpatient Rehab department.
“This assistance is something he does in addition to making rounds around the building and parking deck. He can also be found picking up litter on the grounds and in the parking deck – something that really isn’t his responsibility. He also checks in with us … and I know he does the same for Outpatient Registration on the second floor. “
From kiosks to cleaning and everywhere in between, it’s no secret why Anthony Henderson is a beloved member of the Tyler Center community at RMC. On behalf of your entire RMC Family, thank you, Anthony, for always going above and beyond the call.