Effective January 10, 2022, we have updated both hospitals' Visitation Policy: Non-COVID Pediatric patients will now be allowed one non-rotating visitor. Read the full policy for details here.
Electronic Request for Records
Create an account using Chartfast to electronically request to receive your entire hospital medical record. If you encounter issues with creating an account, security questions, passwords, or if you get locked out of your account, etc., please call our Release of Information Center at 256-235-5763.
Medical Record FAQs
IN PERSON: You can visit the Radiology Department on the second floor in person at RMC or Stringfellow Memorial Hospital first floor with photo ID.
BY MAIL :
- RMC & Jacksonville Hospital
HIS Department Release of Information
400 East Tenth Street, Post Office Box 2208
Anniston, Alabama 36202
HIM Department Release of Information
301 East 18th Street
Anniston, Alabama 36207
Generally, you can expect to receive your records within 2-5 business days.
In order to pick up another person’s records you must have written permission from the patient and bring a copy of the patient’s photo ID and your own ID. If you have guardianship or power of attorney of the patient, you must also present that document.
A copy of the letter of Testamentary naming the Executor of the Estate or Letters of Administration naming a personal representative of the deceased is required. You will also need to bring a copy of the death certificate.
You may request your images through Chartfast, or you may visit our facilites in person:
You can visit the RMC Radiology Department on the 2nd floor or for films at
You can visit the HIM Department on the first floor.
We may charge you the following fees when you request your records for your own personal use: $6.50 flat fee for “Patient Directive Requests”.
Yes. With your permission, the physician office can contact us for copies of your records.
You may request a copy of your bill by going to the Cashier Window on the third floor.
You may request a copy of your bill by going to the Business Office on the first floor.