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Patient Privacy and Safety

Striving to Enhance the Patient and Visitor Experience at RMC Every Day



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Patient Privacy and Safety

Because of laws protecting patient privacy (HIPAA*), the staff at Regional Medical Center cannot release any information about you to your family and friends without your permission. When you are admitted, the staff will provide you with a paper where your PIN number (Personal Identification Number) is listed. You may provide this access code to the friends and family you wish to be able to obtain information about you. When someone presents a hospital staff member with your access code, the staff member may provide that person with information about your condition. Otherwise, only general condition terms will be provided to those inquiring on your behalf: fair, stable or critical condition.

Patient Rights

Access to Care:
Individuals shall be afforded impartial access to treatment or accommodations that are available or medically indicated, regardless of race, creed, sex, national origin, or source of payment for care.

Advance Directives:
The patient has the right to information about and to complete an advance directive.

Communication:
The patient has a right to access people outside the hospital by means of visitors, and by written communication.

Complaints/Grievances:
The patient has the right to discuss any issues that did not meet their expectations, and is entitled to information about the hospital’s mechanism for the initiation, review, and resolution of patient complaints.

Consent:
The patient has the right to reasonably informed participation in decisions involving his/her health care.

Consultation:
The patient, at his/her request and expense, has the right to consult with a specialist.

Ethics:
The patient has the right to participate in the consideration of ethical issues that arise in the provision of their care, and access to the Ethics Committee.

Hospital Charges:
Regardless of the source of payment of his/her care, the patient has the right to request and receive an itemized and detailed explanation of his/her total bill for services rendered in the hospital. The patient has the right to timely notice prior to termination of his/her eligibility for reimbursement by any third party.

Hospital Rules & Regulations:
The patient should be informed of the hospital rules and regulations applicable to his/her conduct as a patient.

Identity:
The patient has the right to know the identity and professional status of individuals providing service to him/her and to know which physician or other practitioner is primarily responsible for his/her care.

Information:
The patient has a right to obtain from the practitioner responsible for coordinating his/her care, complete and accurate information concerning his/her diagnosis (to the degree known), treatment, and any known prognosis in terms the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to a legally authorized individual.

Privacy & Confidentiality:

The patient has the right to expect reasonable safety insofar as the hospital practices and environment are concerned.

Refusal of Treatment:
The patient may refuse treatment to the extent permitted by law. When refusal of treatment by the patient or his/her legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice.

Respect & Dignity:
The patient has the right to considerate, respectful care at all times and under all circumstances, with recognition of his/her personal dignity.

Transfer & Continuity of Care:
A patient may not be transferred to another facility unless he/she has received a complete explanation of the need for the transfer and of the alternatives to such a transfer and unless the transfer is acceptable to the other facility.

Consent for Treatment Guidelines

RMC follows “Consent for Treatment” guidelines established by the State of Alabama and the Alabama Hospital Association.

Compliance with Instructions: A patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his/her health care including following the instructions of nurses and other staff as they carry out the coordinated plan of care.

Hospital Charges: The patient is responsible for assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.

Hospital Rules and Regulations: The patient is responsible for following hospital rules and regulations affecting patient care and conduct.

Policies and Procedures: RMC has policies and procedures in place that will allow the patient the opportunity to decide what medical treatments they wish to accept or refuse. These policies outline the procedure that should be followed if this is your wish. We hope your stay in RMC will not require any decision similar to these, but our staff is willing to assist you in any way possible.

Patient Responsibilities: In order to ensure that you receive the best health care possible, we need your help. By assuming these responsibilities, you can contribute to your care in a positive way.

Provision of Information: A patient has the responsibility to provide, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health.

Refusal of Treatment: The patient is responsible for his/her actions if he/she refuses treatment or does not follow the practitioners’ instructions.

Respect and Consideration: The patient is responsible for being considerate to the rights of other patients and hospital personnel and for being respectful of the property of other persons and of the hospital.

Tanner also has the Joint Commission “Speak Up” Videos under their patient Privacy and Safety section. Ours are on our FB page. Thoughts on this?

Patient Safety

Smoking and Tobacco Free
To promote wellness and provide holistic healing in accordance with RMC’s mission and acting as a leader in assuring a clean air environment when patients, visitors, physicians and employees are within that environment, the use of all tobacco products (cigarettes, cigars, pipes, smokeless tobacco and electronic cigarettes) is prohibited within RMC owned and leased buildings and properties.

Oxygen
Electrically operated equipment and aerosol products are not permitted in areas where patients are receiving oxygen.
See emailed Public Notice form. I’d like it just to be listed under patient safety and not titled “Public notice” Look at Tanner’s page for example.

Medications
All medications that you take while you are in the hospital are prescribed by your doctor, dispensed by the hospital pharmacy and administered by a nurse. Patients are not permitted to administer their own drugs or keep personal medications at their bedside. Families or visitors are asked to bring patient’s home medications to the hospital pharmacy for identification. These medications will be returned to the family to take home.